Refund Policy

We strive to provide you with high-quality products and exceptional customer service. However, we understand that there may be instances where you may need to return or exchange an item. This Return and Exchange Policy outlines the guidelines and procedures for returns and exchanges at our online e-commerce store.

1. Return and Exchange Period: We offer a 30-day return and exchange period from the date of purchase. Within this period, you may request a return or exchange for eligible items.

2. Eligible Products for Returns and Exchanges: To be eligible for a return or exchange, the following conditions must be met:

• The product must be unopened and in its original packaging.
• The product must be unused and in the same condition as when it was received.
• All original tags, labels, and accessories must be intact and included.

Important: Please note that personalized and custom-made products are not eligible for refund or exchange. Additionally, digital downloads are non-refundable and non-returnable. We do not accept returns or exchanges for products that have been lightly used, opened, or are not in their original packaging.

1. Return and Exchange Process: If you wish to initiate a return or exchange, please follow these steps:

a. Send an email to our customer support team at info@sportygen.in within the 30-day return and exchange period. Include the following information in your email:

• Your order number
• The product(s) you wish to return or exchange
• The reason for the return or exchange

b. Once we receive your email, our customer support team will provide you with further instructions and a Return Merchandise Authorization (RMA) number, if applicable.

c. Pack the product(s) securely in the original packaging or a suitable alternative to prevent damage during transit.

d. Include the RMA number, if provided, on the return package.

e. Ship the package to the address provided by our customer support team. Please note that the cost of return shipping will be your responsibility unless the return or exchange is due to our error or a defective product.

f. We recommend using a trackable shipping method and retaining proof of postage for your records.

g. Once we receive the returned item(s) and verify their eligibility, we will process your return or exchange as per your request.

2. Refunds: For eligible returns, we offer a refund to the original payment method used during the purchase. Refunds will be issued within 3-5 business days upon receipt and inspection of the returned item(s). Please note that shipping charges are non-refundable unless the return is due to our error or a defective product.

3. Exchanges: If you wish to exchange an eligible item for a different size, color, or model, please indicate your preference in the email to our customer support team. Exchanges are subject to product availability. If the requested item is not available, we will process a refund for the returned item(s).

4. Non-eligible Items: The following items are not eligible for return or exchange:

• Opened or used products
• Products without original packaging
• Products with missing tags, labels, or accessories

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately at info@sportygen.in. We will work with you to resolve the issue promptly and provide a replacement or refund, depending on product availability.

6. Customer Support: If you have any questions or need assistance regarding our Return and Exchange Policy, please contact our customer support team at info@sportygen.in. We are here to help!

Note: This Return & Exchange Policy is subject to change without prior notice. Please refer to the most recent version available on our website or contact our customer support team for the latest information.